Shipping Policy

Shipping Policy

Thank you for shopping with Kozeenest! Please review the following shipping information carefully before placing your order.

Order Processing:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods:

  • We offer standard shipping for all orders within the UK.
  • Expedited shipping options may be available at checkout for an additional fee.

Estimated Delivery Times:

  • Estimated delivery times vary depending on the shipping method selected and the destination address.
  • Standard shipping within the UK typically takes 3-5 business days for delivery.

Shipping Costs:

  • Shipping costs are calculated based on the total weight of the order and the shipping destination.
  • Shipping costs will be displayed at checkout before completing your purchase.

International Shipping:

  • Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your order using the provided tracking number. 

Returns:

  • Please refer to our Returns Policy for information on returning items for a refund or exchange.

Contact Us:

  • If you have any questions or concerns regarding shipping, please contact our customer service team at contact@kozeenest.co.uk or write to us at Kozeenest,
    Gemma House
    39 Lilestone Street
    London, England,
    NW8 8SS
    Tel: 0118 974 0200

Note:

  • All shipping and delivery times are estimates and are not guaranteed.
  • We are not responsible for delays caused by adverse weather conditions, customs clearance, or other unforeseen circumstances beyond our control.

Policy Last Updated: 01. December 2023